Policies

Where we ship

CHOSEN ships to addresses across India, to every pincode our courier partners serve. If a pincode cannot be served, checkout will tell you before you place the order. We do not ship outside India.

Made to order

Every CHOSEN piece is printed and prepared after you order it, so nothing is taken from a shelf. Printing and packing usually take [X–Y] business days. After that, delivery usually takes [X–Y] business days depending on your pincode. These are estimates, not guarantees.

You will receive tracking details by [email / SMS / WhatsApp] once your order ships. If you order more than one item, they may arrive in separate parcels.

Delivery charges

[Choose one: Delivery is free on all orders. / Delivery costs ₹X per order.] Whatever applies is shown at checkout before you place your order.

Delivery attempts and address mistakes

Please check your address, pincode and mobile number before you order, because the courier calls this number to arrange delivery. If a parcel cannot be delivered because of a wrong or incomplete address, or because nobody was available after the courier's attempts, it may be returned to us. In that case we will contact you at chosenfashionwear@gmail.com. [Decide what happens next, for example: redelivery for an extra shipping fee, or a refund minus the shipping already spent.]

Lost or delayed parcels

If your tracking shows no movement for [X] business days, or your parcel is marked delivered but you did not receive it, contact us at chosenfashionwear@gmail.com and we will follow up with the courier.

Cancelling an order

Because each piece is printed for you as soon as you order, you can cancel only before printing starts. Email chosenfashionwear@gmail.com within [X hours] of ordering, with your order number. If printing has already started, we cannot cancel the order.

Returns and exchanges

Because each piece is made to order for you, we [choose one: cannot accept returns or exchanges for change of mind or wrong size / accept returns within X days for unworn items]. Please check the size guide before you order.

Damaged, misprinted or wrong items

If your order arrives damaged, misprinted or is not what you ordered, contact us within [7] days of delivery at chosenfashionwear@gmail.com with your order number and clear photos or an unboxing video. We will [reprint or replace it / refund you] at no cost to you.

Refunds

Approved refunds are paid back to the original payment method within [X] business days. Refunds for cash-on-delivery orders are paid to a bank account or UPI ID that you give us, because we cannot return cash.

This policy explains what personal information CHOSEN collects when you use this website or place an order, and what we do with it. You can contact us at chosenfashionwear@gmail.com.

What we collect

• Order details: your name, email address, mobile number, delivery address and the items you buy.
• Payment: today we take cash on delivery only, so we collect no card, UPI or bank details. If we add online payment later, it will be handled by our payment provider, and we will not see or store your full card number, UPI PIN or netbanking credentials.
• Website use: we do not currently use analytics, advertising trackers or social media pixels. Like any website, our hosting provider may keep basic technical logs, such as your IP address and browser, for security and to keep the site running.
• Messages you send us, for example customer support emails.
• Your bag contents, which are saved in your own browser so they are still there when you come back. This stays on your device.

How we use it

• To take, print, deliver and support your order.
• To process payments and prevent fraud, including checking that an order looks genuine.
• To reply to your questions and complaints.
• To keep the website secure and working.
• We do not send marketing messages unless you clearly ask us to.

Who we share it with

We share only what is needed with the companies that help us run the store: our print and fulfilment partner, which prints and packs your order and needs your name, address, phone number and email to deliver it; the courier companies that deliver it; and our website hosting and email services. If we add online payment, we will also share what is needed with our payment provider. We do not sell your personal information.

How long we keep it

We keep order records for as long as needed for legal, tax and accounting purposes, which is typically [X years: ask your accountant, 6 is common if you are registered for GST], and delete other information when it is no longer needed.

Your choices

You can ask us to see, correct or delete the personal information we hold about you by emailing chosenfashionwear@gmail.com. We will reply within [X] days. Some order records we must keep by law, even if you ask us to delete them. If you are unhappy with how we handle your information, contact our grievance officer (see Seller information).

Children

This website is not meant for anyone under 18. If you are under 18, please ask a parent or guardian to place orders for you.

Changes

We may update this policy. The date at the top of this page shows when it last changed.

By using this website or placing an order you agree to these terms. If you do not agree, please do not use the site.

Orders and prices

All prices are in Indian rupees (₹). [State clearly whether prices include GST and other taxes.] An order is accepted when we send you a shipping confirmation. We may cancel and refund an order, for example if an item is unavailable, if a price was shown in error, or if an order looks fraudulent.

Payment

We currently accept cash on delivery only. You pay the courier in cash when your order arrives, up to the maximum order value shown at checkout, and we charge no extra cash-on-delivery fee. Please keep the exact amount ready. UPI, cards and netbanking are coming soon, and this page will be updated when they are added.

Made-to-order products

Products are printed on demand. Colors on your screen may differ slightly from the finished product, and small variations in print placement and garment measurements are normal.

Our designs

The CHOSEN name, logo, cross mark, designs, photographs and text on this site belong to CHOSEN and may not be copied or used without written permission.

Use of the site

You agree not to misuse the website, attempt to break or overload it, place false orders, or use it for anything unlawful.

Liability

[Have a lawyer write the limitation-of-liability and disclaimer wording. It must not remove rights that consumers have by law.]

Governing law

These terms are governed by the laws of India. Disputes are subject to the courts at [CITY], India. [Confirm this wording with a lawyer.]

How to reach us, and where to send a complaint. Every line below has to be filled in before launch.

• Email: chosenfashionwear@gmail.com. Phone: [PHONE NUMBER].
• GSTIN: [GSTIN, if registered, otherwise delete this line].
• Grievance officer: [GRIEVANCE OFFICER NAME], chosenfashionwear@gmail.com. We acknowledge every complaint within 48 hours and resolve it within one month.
• Country of origin of goods: [COUNTRY OF ORIGIN, confirm with your print partner; likely India].